Support
Email support during beta — we reply within one business day.
Email us
For anything — a bug, a question, a feature request — support@navifia.com. We aim to reply within one business day during the beta.
Attach a Diagnostics report
In either add-in, open the Navifia tab and use License → Diagnostics. It builds a report with your Office/Windows version, add-in version, and recent log entries — no cell values or document content. Attach it to your email and we can usually spot the issue quickly.
Installation issues
If the installer or an add-in won't load, run Diagnostics first if you can, then email us the report. The beta installers are unsigned and may be blocked by corporate policy. WebView2 is checked by the add-ins and may need to download when a WebView pane first opens.
License & billing
Lost your key, need to move it to a new machine, or have a billing question? Email support@navifia.com with the email address you signed up with.
Report a security issue
Found a vulnerability? Email security@navifia.com directly rather than filing a public issue — we'll acknowledge and follow up. See the security & privacy page and security.txt.
Getting started, then email
Start with Getting started. If you're stuck after that, email us — attach Diagnostics when you can.
Beta install and licensing
Why does Windows say Unknown Publisher?
The installer is unsigned during beta. Download only from navifia.com. Never bypass your employer's software policy.
Does Navifia work offline?
After a successful online check, it can continue for up to three days without reaching the license server. Reconnect before the grace period ends.
When does beta access end?
The free public beta ends August 31, 2026. Beta keys stop working at that cutoff. Paid plans start afterward — we'll email you before expiry.
Does my workbook content leave my PC?
No. License checks send the key and a hashed machine ID — not cell values or slide text. Details on the security page.
Which Office versions are supported?
Windows 10 or 11 with Microsoft 365, Office 2019, or Office 2021 (Excel and PowerPoint).
Setup fails with 0x8007007E?
That usually means the VSTO Runtime is missing, incomplete, or out of date. On Office 2019 or 2021, install Microsoft’s VSTO Runtime. On Microsoft 365, run an Office Quick Repair (then Online Repair if needed). Run NavifiaSetup again afterward. If it persists, email support@navifia.com with a Diagnostics report.
Cell value as text (beta) won't update?
Prefer a standalone text box. Embedded values need the exact last-written substring still in the box — use Remove Link in Excel Links, then re-insert.